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RESPONSIBLE GAMBLING

For the majority of people, gambling is a form of entertainment and is not a problem. But for some people, gambling is or can become a problem.

Gambling inherently involves the risk of losing funds that are bet. Customers acknowledge and accept this risk by opening a betting account and betting.

To gamble responsibly, customers should only gamble funds that they can afford to lose. Customers should also not spend excessive time gambling, especially if gambling causes distress or interferes with other activities such as family or work commitments. Problem gambling support services can be accessed by calling 1800 858 858 or at GamblingHelpOnline.org.au

Deposit limits

Customers can choose to set a deposit limit that limits the amount of funds that can be deposited to their topbet betting account in a particular period of time. Deposit limits are available under the MyAccount section of the app or website, and by Live Chat or email.

A request to set a deposit limit is effective only once the customer has completed the online or other form (and received confirmation), or otherwise been advised by topbet that the deposit limit is effective.

If a customer withdraws their request for a deposit limit before it has become effective, the deposit limit is not effective.

If a customer sets a deposit limit, they must not establish or operate another betting account with topbet or do anything else to circumvent the deposit limit.

A customer can decrease their deposit limit at any time and the new limit becomes effective immediately. If a customer requests to increase their deposit limit, that increase will only become effective after 7 days.

If the customer does not advise topbet within 7 days that they no longer wish to increase their deposit limit, the deposit limit will be increased as per the request.

Self-exclusion

topbet provides customers with the option to request to self-exclude either temporarily or permanently from betting with topbet. A request to self-exclude can be made in the MyAccount section of the app or website, by Live Chat or email.

A temporary or permanent self-exclusion with topbet is with topbet only.

A temporary or permanent self-exclusion is effective only once the customer has completed the online or other self-exclusion form (and received confirmation), or otherwise been advised by topbet that the temporary or permanent self-exclusion is effective. If a customer withdraws their request for self-exclusion before it has become effective, the customer is not considered to be self- excluded. A request for account closure, permanent account closure or similar type request is not a request for temporary or permanent self-exclusion. For a self-exclusion to be effective, the customer must complete the self-exclusion process.

If a customer self-excludes with topbet, they must not establish or operate another betting account with topbet or do anything else to circumvent the self-exclusion.

Once a temporary or permanent self-exclusion is effective, it can only be revoked if the customer completes a self-exclusion revocation form.

Once a temporary self-exclusion has expired, the customer is no longer excluded and can commence to bet with their topbet betting account. If the customer wishes to request to extend their temporary self-exclusion or request to permanently self-exclude, they must make a new request to self-exclude in the MyAccount section of the app or website, by Live Chat or email.

A temporary or permanent self-exclusion with topbet is with topbet only. If a customer wishes to self-exclude with any other bookmaker brand, bookmaker or licensees, they must do so with directly with them.

BetStop, the national self- exclusion register is a free service for people who want to exclude from all Australian online wagering providers. For further information visit https://www.betstop.gov.au

Other

Where a customer has requested information about or assistance with a gambling problem, they may be directed to this Responsible Gambling Policy or to a problem gambling support service.

Where a customer has requested information about or assistance with self-exclusion, they will be directed to this Responsible Gambling Policy, a problem gambling support service, or otherwise directed to the tools that topbet makes available for a person to self-exclude.

Minors are not permitted to open a betting account or place a bet with topbet. There is a system control that prevents minors from opening a topbet betting account. Date of birth is verified during the account opening process.

topbet encourages customers to avoid engaging in extended and intensive gambling that may constitute problem gambling. Race and sports betting are time dependent. A customer's awareness of the passing of time is made by the programming of the particular event. The scheduling of the events themselves ensure that customers are provided with many opportunities for regular breaks.

For our South Australian customers, our operations are governed by the SA Gambling Code:

SA.GOV.AU - Gambling codes of practice (https://www.sagov.au)

Complaints

Complaints under this Responsible Gambling Policy Code can be made to topbet. topbet will endeavour to respond to complaints within 14 days where possible. If a customer is unsatisfied with the topbet response, they can make a complaint to:

•

The New South Wales Bookmakers' Co-Op;

•

Greyhound Welfare and Integrity Commision (https://www.gwic.nsw.gov.au/welfare/report-a-concern) or

•

Liquor and Gaming New South Wales;

who may consider a complaint where that complaint falls within the jurisdiction and matters that can be considered by that body, bearing in mind that each body has a particular jurisdiction and function.

Last updated November 21 2023, V1.0

WHAT’S GAMBLING REALLY COSTING YOU?

For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au