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Help
Centre
PRIVACY
POLICY
1.
General
Provisions
By
using
the
topbet
platform
and
wagering
channels,
including
the
websites
located
at
www.topbet.au
(the
"topbet
Platform"),
you
agree
to
the
Privacy
Policy
as
set
out
below.
This
Privacy
Policy
is
in
addition
to,
and
should
be
read
in
conjunction
with,
topbet
General
Terms
&
Conditions
and
Wagering
Rules.
topbet
will
review
this
Privacy
Policy
periodically
and
reserves
the
right
to
modify
parts
of
this
policy
at
any
time
and
at
its
sole
discretion.
Changes
hereto
will
take
immediate
effect
upon
the
publication
of
the
amended
Privacy
Policy
on
the
topbet
Platform.
We
recommend
that
you
review
this
Privacy
Policy
periodically
as
your
continued
use
of
the
topbet
Platform
will
constitute
acceptance
of
the
terms
of
this
Privacy
Policy
as
amended.
This
Privacy
Policy
will
not
apply
to
any
third-party
websites
which
are
linked
to
the
topbet
Platform
and
over
which
topbet
has
no
control.
In
this
Privacy
Policy,
a
reference
to
the
"Australian
Privacy
Principles"
means
the
Australian
Privacy
Principles
for
the
Fair
Handling
of
Personal
Information.
2.
Personal
Information
For
the
purposes
of
this
Privacy
Policy,
"Personal
Information"
means
information
or
an
opinion
(including
information
or
an
opinion
forming
part
of
a
database),
whether
true
or
not,
and
whether
recorded
in
a
material
form
or
not,
about
an
individual
whose
identity
is
apparent,
or
can
reasonably
be
ascertained,
from
the
information
or
Opinion.
The
types
of
Personal
Information
topbet
may
collect
from
you
include:
•
i.
Name
•
ii.
Home
address
•
iii.
Date
of
Birth
•
iv.
Gender
•
v.
Photographs
or
images
•
vi.
Personally
submitted
preferences
•
vii.
Bank
account
and
credit
card
information
•
viii.
Financial
information
•
ix.
Email
address
•
x.
Additional
identity
verification
information.
3.
Collection
You
are
welcome
to
browse
the
topbet
Platform
without
ever
providing
us
with
your
Personal
Information.
However,
if
you
wish
to
complete
any
banking
or
wagering
transactions,
you
will,
for
legitimate
reasons,
be
required
to
provide
us
with
certain
Personal
Information
so
that
we
are
aware
of
whom
we
are
communicating
with.
topbet
collects
Personal
Information
as
is
required
for
the
reasonable
operation
of
our
business
as
a
licensed
wagering
provider.
We
will
only
collect
such
information
as
is
necessary
to
identify
you
and
for
your
own
security
and
the
maintenance
of
your
account.
If
you
do
decide
to
provide
us
with
Personal
Information,
we
will
retain
that
Personal
Information.
By
choosing
to
provide
Personal
Information
on
our
Website,
you
consent
to
our
collecting
and
retaining
that
Personal
Information.
We
will
collect
Personal
Information
in
a
lawful
and
fair
way,
and
not
in
an
unreasonably
intrusive
way.
Any
Personal
Information
that
we
collect
can
be
viewed
in
the
'Profile'
tab
of
the
'My
Account'
section
of
the
topbet
Platform.
4.
Disclosure
When
we
collect
your
Personal
Information,
we
may
use
this
information
to:
•
Provide
you
with
the
services
you
have
requested,
or
meet
the
purpose
for
which
the
information
was
provided;
•
Upgrade,
enhance
and
personalise
your
experience
within
the
topbet
Platform,
and/or
tailor
our
information,
services
or
products
for
you;
•
Contact
you
for
direct
marketing
or
other
promotional
purposes;
•
Create
aggregate
data
about
our
clients,
such
as
average
age,
gender,
demographics
and
other
statistics
to
allow
for
the
more
efficient
operation
of
the
topbet
Platform;
•
Determine
your
liability
with
respect
to
Goods
and
Services
Tax
and
other
taxes.
By
choosing
to
provide
Personal
Information,
you
consent
to
our
using
your
Personal
Information
in
the
manner
set
out
above.
topbet
does
not
give,
sell,
rent,
share,
or
trade
any
Personal
Information
regarding
our
Customers
to
third-parties,
except
where
you
have
consented
to
its
disclosure
whether
expressly
or
impliedly
by
way
of
your
conduct
or
the
circumstances
surrounding
your
provision
of
the
Personal
Information,
or
for
any
of
the
following
purposes:
•
To
enable
topbet
to
perform
its
obligations
to
the
Customer
under
the
topbet
General
Terms
&
Conditions
and/or
Wagering
Rules;
•
To
enable
topbet
to
ensure
that
the
Customer
performs
their
obligations
under
the
topbet
General
Terms
&
Conditions
and/or
Wagering
Rules;
•
To
a
credit
reporting
agency;
•
To
maintain
a
credit
information
file
in
relation
to
the
Customer;
•
To
carry
out
a
credit
assessment
on
the
Customer
or
to
otherwise
verify
their
identity
or
bona
fides;
•
For
planning,
research,
promotion
and
marketing
of
our
products
and
services;
•
To
topbet
contractors,
and
other
external
service
providers
associated
with
the
operation
of
the
topbet
Platform,
the
topbet
business
and/or
the
provision
of
its
services,
including,
without
limitation,
associated
data
centres,
web
hosting
providers,
payment
service
providers,
identification
verification
service
providers,
professional
advisors
and
consultants;
•
To
government
and
regulatory
authorities
and
other
organisations
as
required
and/or
or
authorised
by
law
or
otherwise
permitted
under
the
Privacy
Act;
•
To
law
enforcement
agencies
to
assist
in
the
prevention
of
criminal
activities;
•
To
Australian
racing/sports
controlling
bodies
where
such
controlling
bodies
request
information
to
protect
and
maintain
the
integrity
of
the
racing/sports
code
or
where
we
consider
any
betting
activity
to
be
suspicious
or
unusual;
•
To
a
successor
entity
in
the
event
of
a
business
transition,
such
as
a
merger,
corporate
reorganisation
or
to
a
purchaser
of
part
of
or
all
of
topbet
assets
•
In
order
to
participate
in
activities
with
business
partners
and
sponsors,
who
will
be
identified
to
you
when
the
relevant
Personal
Information
is
collected;
•
To
the
extent
necessary
to
carry
out
the
uses
which
are
set
out
above;
•
To
co-operate
with
a
judicial
process
or
a
law
enforcement
agency,
necessary
to
protect
and
defend
the
rights
or
property
of
topbet,
the
topbet
Platform;
or
•
To
lessen
or
prevent
unlawful
activity
or
serious
threats
to
individuals,
public
health
or
safety.
From
time
to
time,
we
may
disclose
your
personal
information
to
third
parties
for
the
purposes
of
conducting
our
business.
These
third
parties
may
include
(but
are
not
limited
to):
•
Our
associated
companies/company
group;
•
Employees,
third
party
service
and
content
providers,
dealers
and
agents,
affiliates
and
suppliers
•
Technology
providers
who
assist
us
in
managing
our
business
or
operating
our
websites
or
apps;
•
Our
professional
advisors
including
lawyers,
accountants,
tax
advisors
and
auditors;
•
Law
enforcement
bodies
to
assist
in
their
functions,
courts
of
law,
sports
and
racing
controlling
bodies,
or
as
otherwise
required
or
authorised
by
law;
•
Regulatory
or
government
bodies
for
the
purposes
of
resolving
customer
complaints
or
investigations;
and
•
Third
party
partners
to
promote
their
services
to
you.
We
collect
your
Personal
Information
for
the
primary
purpose
of
providing
our
services
to
you.
We
may
also
collect,
use
and
disclose
your
Personal
Information
for
secondary
purposes
related
to
the
primary
purpose
including
in
circumstances
where
you
may
reasonably
expect
such
collection,
use
or
disclosure
and/or
for
purposes
including
(but
not
limited
to)
trading,
risk
management,
integrity,
compliance,
minimum
bet
laws
and/or
other
related
purposes
including
purposes
reasonably
required
by
applicable
Principal
Racing
Authorities
(Secondary
Purposes).
You
acknowledge
We
can
provide
your
Personal
Information
to
Punterstech
(the
provider
of
our
platform
technology
and/or
managed
trading
services)
-
who
can
also
use
and
disclose
your
Personal
Information
for
these
purposes
(including
Secondary
Purposes).
Further,
we
may
collect
information
from
Punterstech,
other
service
providers,
regulators,
racing
bodies,
sporting
bodies
and
other
third
parties
associated
with
our
products
and
services.
Collection
of
such
information
may
include
information
aggregated
by
a
third
party.
Should
any
Personal
Information
be
transferred
to
a
third-party,
topbet
will
use
reasonable
endeavours
to
ensure
that
the
information
disclosed
is
protected
by
said
third-party
under
contractual
arrangements
and
in
accordance
with
the
Privacy
Act.
All
topbet
employees
are
subject
to
confidentiality
agreements
in
respect
of
the
personal
details
of
topbet
Customers
and
trading
habits.
5.
Identity
&
Document
Verification
Service
You
hereby
confirm
that
the
Personal
Information
you
provided
when
registering
your
account
is
true
and
correct
and
that
you
are
authorised
to
disclose
said
information.
topbet
may
engage
a
third-party
to
provide
identity
verification
services
in
order
to
more
efficiently
and
comprehensively
verify
the
identity
of
topbet
Customers.
This
Personal
Information
collected
from
you
may
be
used
for
the
purpose
of
verifying
your
identity
and
it
may
be
supplied
to
any
third-party
engaged
by
topbet
to
provide
such
identity
verification
services.
You
hereby
consent
to
this
disclosure
and
use
of
your
Personal
Information.
The
process
of
verifying
your
identity
may
involve
checking
your
personal
information
against
third-party
and
government
databases
and/or
credit
headers.
6.
Cookies
Personal
Information
may
also
be
collected
by
cookies
when
you
use
the
topbet
Platform.
When
you
access
the
topbet
Platform,
cookies
may
record
details
relating
to
your
use
of
the
topbet
Platform.
topbet
does
not
use
cookies
to
track
your
Personal
Information
and
uses
them
for
internal
management
purposes
only.
We
may
use
third-parties
to
serve
ads
to
the
topbet
Platform.
These
companies
may
employ
cookies
and
action
tags,
single
pixel
gifs
or
web
beacons
in
order
to
measure
advertising
effectiveness.
Any
information
that
these
third-parties
collect
via
cookies
and
action
tags
is
completely
anonymous.
7.
Data
Security
You
acknowledge
that
no
data
transmission
over
the
internet
is
completely
secure.
Accordingly,
topbet
does
not
warrant
the
security
of
any
information
you
transmit
to
it
and
any
such
transmitted
information
to
topbet
is
done
so
at
your
own
risk.
Notwithstanding
these
risks,
topbet
will
take
reasonable
steps
to
protect
Personal
Information
from
misuse,
loss
and
any
unauthorised
access,
modification
and
disclosure.
8.
Non-Personal
Information
We
may
decide
to
use
and
disclose
non-personal
information
relating
to
your
account
usage.
For
example,
we
may
decide
to
disclose
aggregate
average
data
for
statistical
purposes
to
current
or
potential
stakeholders
in
topbet
or
for
determining
future
marketing
plans
or
upgrades
to
our
website.
Apart
from
Personal
Information
and
other
information
that
we
need
collect
in
order
to
provide
services
to
you,
there
may
be
data
that
does
not
personally
identify
you
that
is
collected
for
the
purpose
of
monitoring
and
improving
our
services.
For
example,
when
a
web
page
is
visited
the
URL
of
the
page
is
recorded
together
with
the
time
and
date
and
the
browser
software
being
used.
Each
time
you
log
into
your
account
on
our
website,
our
web
server
will
issue
you
with
a
cookie
to
authenticate
you
as
the
account
holder.
Once
you
are
logged
into
your
account
on
our
website,
specific
or
aggregate
information
may
be
collected
and
logged
for
security
purposes.
For
example,
our
server
recognises
your
domain
name,
IP
address
and
the
pages
that
you
visit.
These
logs
may
be
used
for
the
resolution
of
problems
and
disputes.
9.
Access
&
Conditions
We
will
take
reasonable
steps
to
ensure
that
the
Personal
Information
we
collect
is
accurate,
complete
and
up
to
date.
The
Personal
Information
collected
can
be
changed
by
entering
the
Edit
Account
Details
in
the
My
Account
section
after
logging
on.
10.
Consent
You
consent
to
the
use
or
disclosure
of
your
Personal
Information
in
circumstances
which
are:
•
Set
out
in
this
Privacy
Policy;
•
Clearly
explained
to
you
at
the
time
when
the
information
is
collected
from
you;
or
•
Otherwise
permitted
under
the
Australian
Privacy
Principles.
11.
Contact
Details
If
you
have
any
queries
or
complaints
relating
to
the
handling
of
your
Personal
Information,
please
contact
[email protected];
Further
Information
about
privacy
concerns
or
complaints
in
Australia
can
be
found
on
the
Office
of
the
Australian
Privacy
Commissioner's
website
at
www.oaic.gov.au.
12.
Disclaimer
topbet
and
this
Privacy
Policy
may
be
subject
to
applicable
legislation,
regulations
and
codes
of
practice.
To
the
extent
that
this
policy
exceeds
the
minimum
obligations
of
topbet
under
the
Commonwealth
and
Territory
legislation,
this
policy
serves
as
a
documentation
of
our
voluntarily
self-imposed
standards.
While
we
are
determined
to
meet
those
standards
as
best
we
can,
to
the
extent
permitted
by
law,
topbet
is
not
liable
if
it
does
not
adhere
to
any
of
these
voluntary
self-imposed
standards,
for
any
loss,
liability,
costs,
expense
or
damage
arising
as
a
result
of
topbet
failing
to
meet
any
of
the
voluntarily
self-imposed
standards
in
this
policy.
Last
updated
January
28
2025.
Version
1.3
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For
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858
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Bet Slip
WHAT’S
GAMBLING
REALLY
COSTING YOU?
For free and
confidential
support call
1800 858 858
or visit gamblinghelponline.org.au